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SHIPPING & RETURNS

SHIPPING & RETURNS

ORDER PROCESSING TIME: 2-3 WEEKS
We usually take 2-3 working weeks to process an order. If we have your order piece in your size ready in stock,
we can ship on the next working day on request
However, most items are made to order & are manufactured based on your measurements, which takes a longer
time. In case you have questions regarding the shipment time please email us at  vaishdesigns@gmail.com  

DOMESTIC SHIPPING:
We ship all over India from our New Delhi office via courier free of charge. Once your
item has been processed and dispatched it is usually delivered within 2-4 working days*.

INTERNATIONAL SHIPPING:
For International Shipping we request you to kindly first contact us on
vaishdesigns@gmail.com   and we can guide you about the extra charges based on your order and location.
 
SHIPMENT TRACKING
After placing an order, you will receive an e-mail acknowledgment. This will be followed by another e-mail once
we have verified your payment details and approved your order for shipping.
In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly
requesting further information. 
You will receive regular e-mail updates on the delivery status of your order. For any queries you can contact us
on vaishdesigns@gmail.com  
 

ORDER DELAYS
Firstly, we would like to apologize. We work hard to reduce lead times and avoid delays, which we let you know about
if & when they arise. If you've been waiting longer than you should have and you haven't heard from us, please
email us at vaishdesigns@gmail.com  & we will get back to you within 48 hours.

 
CANCELLATION & REFUND POLICY
You may cancel an order within 24 hours after placing it. No cancellations beyond 24 hours will be entertained
barring extenuating circumstances (i.e. National Holiday). Any accepted cancellation beyond 24 hours will be
exclusively at the discretion of dhruvvaish.com.
A cancelled order will result in a credit to the user’s credit card/account. Refunds will be processed in a form of
credit to their Credit Card / Net Banking / Debit Card Account within 7 business days.
A product once delivered cannot be returned. However, in the following scenarios it is possible to exchange the
product:

 
MANUFACTURING FAULT: 
 Whilst we maintain the strictest quality control at Dhruv Vaish, if there is a product defect for which we are
responsible then we can take the item back and provide you with a new one within two week’s time. Once your
return is received, we will send you an email to notify that we have received your returned item. After running a
quality check of the returned items and on approval of any manufacturing defect for which we are responsible we
will re-make the item you purchased.

 
ALTERATIONS:
 If you have placed an order with a customised size and it doesn’t fit you as per your requirement we can offer to
alter it for a perfect fit. You can send us an email at vaishdesigns@gmail.com   in case of sizing issue. Depending on
where you live and the nature of the alteration required, the time taken for your exchanged product to reach you
may vary. 

 
RETURNING ITEMS 
 If you return your item(s) by post or courier, please email us at vaishdesigns@gmail.com  with your name, address,
order number and reason for returning the item(s) and please ensure your items are securely wrapped and don’t
get damaged in transit.
dhruvvaish.com cannot be held responsible for any items lost in the post. It is advisable that you send any item
for return to us by a registered courier company. Please keep all tracking details of the parcel until we confirm
receipt of it. Also note cost of the return will be borne by customer.
Pieces bought in sale/ special pricing are non-refundable and non-returnable.